Refund policy

🛍️ Tamaro Tigro Return & Refund Policy

Effective Date: 19 May 2025
Brand Owner: Konstantin von Sichart
Business Address: Barbarossastr. 63, 10781 Berlin, Germany
Email: tamarotigro@gmail.com
Phone: +49 162 4218876
Website: www.tamarotigro.tv

📦 Return Policy for Custom-Made Products

At Tamaro Tigro, each product is crafted specifically upon order, reflecting our commitment to personalized design. Due to the bespoke nature of our items, we generally do not accept returns or offer refunds, except under the following conditions:

  • Damaged or Defective Items: If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of receipt at tamarotigro@gmail.com. Provide a detailed description and photographic evidence of the issue. We will assess the situation and, if appropriate, offer a replacement or refund.

  • Incorrect Orders: Should you receive an item different from what you ordered, notify us within 7 days of delivery. We will arrange for the correct item to be sent to you at no additional cost.

Note: To be eligible for a replacement or refund, items must be unused and in the same condition as received.

❌ Exclusions from Return Policy

Please be aware that the following items are non-returnable:

  • Custom-made or personalized products, as they are tailored specifically for each customer.

  • Items that have been used, washed, or altered after delivery.

This policy is in accordance with EU consumer protection laws, which exempt custom-made products from the standard 14-day right of withdrawal.

🔄 Exchanges

Given the personalized nature of our products, we do not offer exchanges. If you have concerns about sizing or design, please contact us before placing your order to ensure the product meets your expectations.

🛠️ Damages and Issues

Upon receiving your order, please inspect the items promptly. If you notice any defects, damage, or discrepancies, contact us immediately at tamarotigro@gmail.com with relevant details and photographs. We are committed to resolving such issues swiftly and satisfactorily.

💶 Refunds

If a refund is approved due to a damaged or incorrect item, it will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

📍 Return Address

For approved returns, please send items to:

Tamaro Tigro c/o
Konstantin von Sichart 
Barbarossastr. 63
10781 Berlin
Germany

Please ensure that you have contacted us and received confirmation before sending any items back.

For any questions or further assistance, feel free to reach out to us at tamarotigro@gmail.com or call us at +49 162 4218876.

Legal Compliance: This return policy complies with the German Civil Code (BGB) §§ 355–356 and EU Consumer Rights Directive 2011/83/EU, ensuring your rights are protected when shopping with us.